Shipping policy

Shipping Policy

Star Clothing Store

We work to get your clothing order ready promptly and provide clear expectations for delivery. The information below explains what happens between checkout and arrival.

From Checkout to Dispatch

Order preparation: Up to 72 hours

After an order is placed and payment is confirmed, we generally need up to 72 hours to prepare it for shipment. This period covers order verification, product preparation, packing, and dispatch arrangements.

During holidays, peak sales periods, or unusual operational delays, preparation may take longer.

Estimated Transit Time

Estimated delivery after dispatch: 3–5 days

Once the parcel has been handed over to the shipping carrier, delivery is estimated to take 3–5 days. This is the transit estimate only; it does not include the preparation period before dispatch.

The actual delivery date may vary according to the destination, carrier capacity, local delivery conditions, customs processing, and unexpected disruptions. The estimate is not a guaranteed arrival date.

Delivery Charges

Any shipping fees applicable to your order will be presented during checkout before payment is completed. If a shipping promotion applies, its conditions will be shown with the offer.

Entering Your Delivery Details

Please verify your full name, street address, postal code, and contact details before placing an order. If you discover an error, email qcuoting@outlook.com as soon as possible.

We can request an address correction when feasible, but cannot guarantee changes after an order has been packed or transferred to the carrier.

Shipment Tracking

If tracking is supported for your shipment, the available tracking details will be sent after dispatch. Carrier tracking pages may take additional time to display the first scan or update the parcel's progress.

Delayed, Missing, or Damaged Parcels

If delivery takes longer than expected, review the tracking information and allow reasonable time for carrier updates. If the package remains undelivered, contact us with your order number so we can review the situation and advise on the next steps.

For parcels that arrive damaged or contain the wrong product, please send a description and supporting photographs to qcuoting@outlook.com.

Undeliverable Shipments

Incorrect addresses, unavailable recipients, refused packages, or other delivery obstacles can result in a parcel being returned to the sender. Any additional shipping or reshipment charges will be assessed in accordance with the circumstances and applicable law.

International Orders

Depending on the destination, international shipments may be subject to customs inspections, import duties, or taxes. These charges and any applicable collection requirements depend on local regulations and the arrangements presented at checkout.