Return and Refund Policy

Star Clothing Store

Your satisfaction matters to us. Star Clothing Store provides the following guidelines to help customers resolve issues with T-shirt purchases and other apparel orders.

Return Window

You may submit a return request within 30 days of receiving your package. Returned merchandise should be unworn, unwashed, free from customer-caused damage, and in resalable condition. Original tags and packaging should be retained when available.

Items that show signs of wear, washing, alteration, or misuse may be ineligible for return, except where applicable law provides otherwise or the product has a verified defect.

When Something Is Wrong With Your Order

If your order arrives with a manufacturing defect, shipping damage, or an item you did not purchase, please email qcuoting@outlook.com. Include your order reference, a brief explanation, and photographs that clearly show the problem.

We will assess the information and advise whether a replacement, refund, or another appropriate resolution is available.

Return Authorization

Please obtain return instructions from our customer service team before mailing any item. Sending merchandise to an unconfirmed address may delay the resolution of your request.

For returns due to a change of mind, an incorrect size selection, or personal preference, the customer generally pays the return shipping cost. If we made a fulfillment error or the product is defective, we will address the shipping cost as appropriate under our policy and applicable law.

Refund Method and Timing

Approved refunds are returned to the original payment method whenever possible. Once a returned item has been inspected and the refund approved, we will initiate the refund process. The time required for funds to appear in your account depends on your financial institution or payment provider.

Shipping charges and other fees are not automatically refundable unless required by law or applicable to the circumstances of the return.

Size Changes and Exchanges

If the size or fit is not right, contact us to discuss available options. Exchanges depend on stock availability and may require the original item to be returned before a replacement is arranged.

Requests to Cancel an Order

Cancellation requests should be submitted promptly after checkout. If packing or dispatch has already begun, we may be unable to stop the shipment. In that case, the standard return procedure may apply.

Assistance

For all return, exchange, and refund questions, reach our team at qcuoting@outlook.com. Please include your order number to help us identify your purchase.

This policy does not limit any mandatory rights available to consumers under applicable law.